At the end of the day, whether you’re an employer or a broker, you’re in the services business. Services are what you offer, whether to employees or clients. We’re also in the services business. What we offer, what truly differentiates us, are the customized communications and administrative services designed to create Greater Awareness, Greater Appreciation and Greater Understanding.
At The Farmington Company, we focus on two main service areas: Communication Services and Voluntary Administration Services. We’ve served thousands of clients and brokers and millions of enrollees over the years, and our offering to them has always been simple, “Let us show you the greater benefit.”
Onsite – One on one and face to face. Multiple locations and time zones are no problem.
Online – Proprietary enrollment software system utilized to enroll and communicate core and voluntary products provides daily electronic enrollment reporting
On Call – Our Employee Solution Center is staffed with licensed representatives for employee questions, claims, changes and applications
Customized for employees and designed to create greater awareness, greater appreciation and greater understanding.
Provides ongoing core and voluntary benefits communication/education for new hires. Our Customer Care Center acts as a dedicated benefits service center, complete with unique toll-free number. Benefit elections taken either through our proprietary enrollment system or an HRIS/Payroll system.
Our onboarding capabilities also extend to providing call reports/metrics to measure our dedicated team’s performance against established service standards.